Conflict - Understanding & Resolving It

CONFLICT - Understanding & Resolving It There is no better way to provide quality customer service or be able to comply with complaints through to resolution policy requirements than to have an understanding of why conflict arises and strategies on how to resolve it. It will also do wonders for company culture and understanding staff conflicts. It doesn't matter if you are the owner, in mental or allied health or a support worker, understanding conflict is simply essential. Learn some of the reasons conflict arises, reflect on your own practices and policies as well as learning new strategies on how to resolve conflict. This 2.5 hour module might just change the way you view conflict, understand others and also how you go about dealing with negative feedback and complaints. This is a win / win for everyone. There is a quiz at the end of the module to confirm you have completed the module and understand the concepts presented with an 80% pass mark. If you are a member of the Australian Counselling Association this course attracts 3 OPD. This module is suitable for the business owners / executive, support coordination and mental health levelled training streams with the hours being credited to your next level. At the end of the module you will receive a certificate, if you would like the micro-credential issued a simple email to alert us will trigger that to happen. ADAPTS training showcases your disability sector expertise at a glance. If you are a member of the Australian Counselling Association this micro-credential attracts 5 OPD.